Plain Order Returns

If you do not want your plain order or you are unhappy with it, please return it to us in its original packaging within 14 days of receiving the item. So long as the products are in a re-saleable condition we will happily arrange a refund without question.

If when you receive your goods you want to exchange them, we will charge for the collection of the original products, the despatch of the new order and any difference of cost.

If you are returning an item, please print and complete our ‘Returns Form’. Please send your completed form with your returned goods.

For further details please see our terms and conditions.

Print Order Returns

Overprinted goods cannot be returned or refunded unless there is an agreed printing fault outside the tolerance allowed for overprinted products. Should a printing error occur, uzbag’s liability will be limited to the replacement of the goods.

We will not be held responsible for a design error in a proof that has been approved by the buyer. Please note that uzbag is a short run supplier of overprinted bags, so we cannot guarantee an exact colour match.

For all delivery enquiries please contact